Refund Policy

Effective Date: 17 May 2025

At AFTERDARK STUDIO, we strive to ensure that all of our products and services meet your expectations. However, as our products are digital (cinematic videos and related materials), we have a strict no refund or exchange policy for digital items.

By purchasing digital products, you acknowledge and agree to the following terms:

1. Digital Products and Services

All items offered on our website, including films, videos, posters, and other digital content, are non-refundable and non-exchangeable once the order has been processed.

2. No Refunds for Digital Purchases

Due to the nature of digital goods, which are delivered immediately or within a short period after purchase, we cannot accept returns or provide refunds for any digital products (including, but not limited to, custom films, personalized videos, and digital posters).

3. Custom and Personalized Orders

For custom or personalized products, such as films that are tailored to your specific venue, we do not offer refunds or exchanges. Please review the details and options carefully before making your purchase.

4. Issues with Deliverables

If there is an issue with the product (e.g., a technical error or incorrect file format), please contact us immediately at shfserg@gmail.com

, and we will work with you to resolve the issue. We may offer a replacement of the defective product or service if the issue is verified.

5. Customer Support

If you experience any issues with your order, please reach out to our customer support team as soon as possible at shfserg@gmail.com. We will do our best to address any concerns and resolve any issues promptly.

6. Change of Mind

As our products are digital and customized for your venue, we are unable to provide a refund or exchange due to a change of mind. Please ensure that you are certain about your purchase before completing the transaction.

7. Updates to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, with an updated "Effective Date." Please review this policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

AFTERDARK STUDIO

📧 Email: shfserg@gmail.com